How can we help?
Most questions are answered below. If you still need a human, the form at the bottom routes straight to our team. We typically respond within 1–2 business days. Payment and report access issues are prioritized.
Common topics
I can't upload my report
Make sure your file is a PDF (not a screenshot or photo) and under 50MB. If your inspector sent a scanned PDF, give it a few extra minutes — OCR runs in the background.
My report is still processing
Large scanned PDFs can take several minutes. You can safely leave this page and return from your dashboard — we'll save your spot.
My payment went through but my report is locked
This usually happens when Stripe's confirmation took a moment to land. Use the 'Restore Purchase' button below — we'll recheck Stripe and unlock your report automatically.
I need a refund
We handle refunds promptly when a report failed to generate or you were charged twice. Submit a request below with the report ID and we'll review within 1–2 business days.
I want to delete a report
Open the report → Settings → Delete report. Deletion is reversible from the archive for 30 days, then permanent.
I want to delete my account
Visit Account → Privacy & deletion → Request deletion. We'll send a confirmation email and remove eligible data per our retention policy.
I forgot my password
Visit Forgot password and enter your email. We'll send a secure reset link.
Reset password →I forgot which email I used
Use Recover your account and we'll quietly check possible emails for you — for privacy, we won't say on-screen which one matched.
Recover account →I want to share my report
Open the report → Share. We generate a tokenized link you can send directly. Sharing never exposes your email or payment details.
My repair exposure range seems off
Repair ranges are planning estimates that vary by scope, local labor, access, and contractor minimums. Submit a 'Report accuracy' ticket below with what you expected and we'll use it to improve calibration.
I need help with a quote request
If a contractor hasn't reached out within 2 business days, submit a 'Quote request issue' below — we'll re-route to a different partner.
My report failed to generate
Your payment is preserved — we'll retry generation without charging you again. Submit a ticket below and we'll investigate.
I need help with billing
Visit Account → Billing to view invoices and update your payment method. For subscription changes, use the Stripe billing portal link there.
I want to cancel or manage my subscription
Account → Billing → Manage subscription opens your Stripe portal where you can pause, cancel, or change plans.